Saktu Dereje, , Ginenus Fekadu2 , Dinka Dugassa , Firomsa Bekele , Dawit Simegnew ,
Background: Ensuring the quality of pharmaceutical services in hospitals is an integral aspect of ensuring the quality of health care. In this regard, it has long been proven that adoption of the concept of pharmaceutical care is essential to improve the quality of pharmaceutical services. Hence, this study aimed to assess type 2 Diabetes mellitus (DM) patients’ satisfaction with pharmacy services in Wollega university referral hospital, West Ethiopia.
Method: Descriptive cross-sectional study design was used. Data was collected using both close and open-ended questionnaires from the sample of type 2 D patients. The collected data was analyzed using Statistical Package for Social Science version 20.
Results: From total of 195 respondents;124(64%) were satisfied with pharmacy service. Patients who have satisfied with pharmacy service have some of the possible factors like availability of the prescribed drugs, affordability and notice of information on the food that is not taken with drugs. Contrary to this, patients were dissatisfied with other pharmacy related factors like reflection of negative attitude from the pharmacists, withholding information on what to do during the occurrences of drugs adverse effect. About two thirds (67.8%) patients were agree with the availability of prescribed medicines. None of the patients had negative attitude towards the pharmacists. About 43.1% of the patients strongly disagree regarding unclear instruction of taking medicines
Conclusion: The patients satisfaction level with pharmacy service was affected by different pharmacy service-related factors. The management of Wollega University Referral Hospital has to establish and activate information centers to sufficiently provide drug information for the patients and has to morally and financially motivate pharmacist employees.